FAQ
Booking
- I have made a booking but I did not receive any confirmation of my itinerary via e-email, what should I do?keyboard_arrow_down
- How do I retrieve, view and/or print my Travel Itinerary?keyboard_arrow_down
- I am unable to travel on my scheduled date, may I transfer it to a friend / family member?keyboard_arrow_down
- Do I need to bring a print copy of my ticket or can I show the confirmation email of my purchased ticket on my mobile device?keyboard_arrow_down
- What if my bus is delayed or rescheduled?keyboard_arrow_down
Payment
- My payment was successful, however I have not received my ticket/s. Does this mean my booking was unsuccessful?keyboard_arrow_down
- Why am I unable to make my payment with my credit card?keyboard_arrow_down
- Can I purchase my ticket using my friend’s / family member’s credit card?keyboard_arrow_down
Baggage
- Will I need to bring down my luggage to the immigration entry / exit points at Singapore/ Malaysia?keyboard_arrow_down
Others
- Do I need to apply for a visa to travel into Singapore / Malaysia?keyboard_arrow_down
- For more information on Dos and don’ts in Malaysia and Singapore, please refer herekeyboard_arrow_down
- For more information on Items that are forbidden in Malaysia and Singapore, please refer herekeyboard_arrow_down